HEATH CARSON

13 MARIE ST • GRAY, MAINE 04039 • PHONE 207.657.3927
E-MAIL HEATH@AGDOG.COM

OBJECTIVE

         To obtain a position in any technology related environment where I can use and continually expand my networking, computing and technical abilities.
 

RELEVANT SKILLS

   
  • Very familiar and experienced with various Ethernet LAN technologies, protocols, services and equipment, including the OSI layers, TCP/IP, VLANs, subnetting, DNS, DHCP, routers, switches and hubs.
  • Very familiar with Cisco layer 2 and 3 switches and both IOS and SET configuration interfaces.
  • Extensive experience with all versions of the Mac OS, including OS X, and all Apple hardware and software.
  • Very familiar and experienced with Windows 2003, 2000 and NT 4 servers, and Windows desktop versions from XP to 9.x.
  • Knowledgeable of RedHat Linux and Novell NetWare 4.x.
  • General experience and knowledge of Perl and HTML.
  • Have a thorough knowledge of various hardware installations and configuration; including, but not limited to, IDE and SCSI interfaces and devices, network cards, memory, and all peripherals.
  • Familiar with a wide spectrum of software, on both the Mac OS and Windows.
  • Excellent troubleshooting and problem solving skills.
  • Very detail oriented, hard working, motivated and always willing to learn new things.
 

WORK EXPERIENCE

    January 2003 - Present Silverdog Communications, LLC Portland, Maine
    Partner
   
  • Install, configure, and administer customer networks and associated hardware.
  • Maintain company internal network and servers; including 3Com switches, RedHat Linux, Windows 2000 and NT 4.
  • Setup and implement SPAM tagging service for our customers utilizing MailScanner, Spamassassin, and Sendmail.
  • Perform other business related functions, such as marketing and sales.
 
    July 2000 - December 2002 Networks Northeast Orono, Maine
    Senior Network Engineer
   
  • Install, configure, and administer customer networks and associated hardware; including Cisco routers and switches, and 3Com switches and hubs.
  • Create technical documentaion used for training, general work procedures, and customer use.
  • Train, instruct, and supervise employees.
 
    July 1998 - December 2002 Information Technologies University of Maine
    Network Specialist II
   
  • Install, configure, and administer campus wide network and associated hardware; including Cisco routers and switches, and 3Com ATM backbone components, switches, and hubs.
  • Make decisions and provide technical recommendations for future expansion of the University network.
  • Administer campus wide, 14,000 user, Centrinity FirstClass Intranet email and conferencing system; both front-end administration and back-end hardware support including a 300GB capacity NetApp NAS.
  • Setup and administer various Windows 2000, NT 4, AppleShare IP and Novell NetWare 4.x servers for a variety of services, including MeetingMaker, IIS, public cluster services, and FirstClass Internet news and mail gateways.
  • Install, setup, and administer all University Macintosh public clusters and classrooms.
  • Provide hardware, software and overall desktop technical support for University staff, faculty, students, and the IT Help Center, for both Windows and Macintosh operating systems.
  • Create technical documentaion used for training and general work procedures.
  • Train, instruct, and supervise student employees.
  • Promoted from Network Specialist I to Network Specialist II in July 2000.
 
    March 1996 - July 1998 Instructional Technologies University of Maine
    Student Network Technician
   
  • Develop and implement solutions to Macintosh cluster maintenance issues; including software deployment automation, desktop consistency and security, using Hi-Resolution's MacAdministrator and Assimilator.
  • Install and setup various servers; including AppleShare IP, Windows NT, and Novell NetWare.
  • Install, setup, and maintain Macintosh public clusters and classrooms.
  • Administer software licensing and metering with the use of Sassafras KeyServer.
  • Provide faculty desktop support and troubleshooting, including consultation of hardware and software purchases.
  • Developed method of easy software distribution with creation of installers, using Mindvision Installer VISE.
  • Setup, configure and update firmware of 3Com switches.
  • Pull and terminate CAT 3 and 5 UTP cabling; crosswire jacks to equipment, and troubleshoot wiring problems.
 
    May 1995 - March 1996 ASAP Media Services University of Maine
    Network Administrator
   
  • Maintained thirty Macintosh workstations and a Windows NT Server for an organization of digital artists.
  • Performed all software and hardware installations, including hard drives, video cards, processor upgrades, memory, network cards and various peripherals.
  • Troubleshoot Macintosh hardware, network, and software problems.
 
    Sept 1993 - March 1996 Computing and Instructional Technologies University of Maine
    Telephone Support / Help Desk
   
  • Provided phone support and house calls, troubleshooting network and computer related problems for the residence hall network students.
 

EDUCATION

  Sept 1993 - May 2001 School of Engineering Technology University of Maine
 
  • Bachelor of Science, Mechanical Engineering Technology
 

CERTIFICATIONS AND COURSES

 
  • Building Cisco Multi-Switched Networks, Cisco Systems, June 2001
  • Interconnecting Cisco Network Devices, Cisco Systems, April 2001
  • ECE498, Introduction to Network Engineering, University of Maine, Fall Semester 2000
  • Implementing the CoreBuilder 3500 in a Layer 3 Switched Network, 3Com Education Services, July 1999
  • CoreBuilder 7000/7000HD ATM Switching Solutions, 3Com Education Services, June 1999
  • ATM Technology, 3Com Education Services, June 1999