OBJECTIVE
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To obtain a position in any technology related environment where I can use and continually expand my networking, computing and technical abilities.
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RELEVANT SKILLS
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- Very familiar and experienced with various Ethernet LAN technologies, protocols, services and equipment, including the OSI layers, TCP/IP, VLANs, subnetting, DNS, DHCP, routers, switches and hubs.
- Very familiar with Cisco layer 2 and 3 switches and both IOS and SET configuration interfaces.
- Extensive experience with all versions of the Mac OS, including OS X, and all Apple hardware and software.
- Very familiar and experienced with Windows 2003, 2000 and NT 4 servers, and Windows desktop versions from XP to 9.x.
- Knowledgeable of RedHat Linux and Novell NetWare 4.x.
- General experience and knowledge of Perl and HTML.
- Have a thorough knowledge of various hardware installations and configuration; including, but not limited to, IDE and SCSI interfaces and devices, network cards, memory, and all peripherals.
- Familiar with a wide spectrum of software, on both the Mac OS and Windows.
- Excellent troubleshooting and problem solving skills.
- Very detail oriented, hard working, motivated and always willing to learn new things.
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WORK EXPERIENCE
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January 2003 - Present
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Silverdog Communications, LLC
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Portland, Maine
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Partner
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- Install, configure, and administer customer networks and associated hardware.
- Maintain company internal network and servers; including 3Com switches, RedHat Linux, Windows 2000 and NT 4.
- Setup and implement SPAM tagging service for our customers utilizing MailScanner, Spamassassin, and Sendmail.
- Perform other business related functions, such as marketing and sales.
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July 2000 - December 2002
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Networks Northeast
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Orono, Maine
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Senior Network Engineer
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- Install, configure, and administer customer networks and associated hardware; including Cisco routers and switches, and 3Com switches and hubs.
- Create technical documentaion used for training, general work procedures, and customer use.
- Train, instruct, and supervise employees.
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July 1998 - December 2002
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Information Technologies
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University of Maine
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Network Specialist II
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- Install, configure, and administer campus wide network and associated hardware; including Cisco routers and switches, and 3Com ATM backbone components, switches, and hubs.
- Make decisions and provide technical recommendations for future expansion of the University network.
- Administer campus wide, 14,000 user, Centrinity FirstClass Intranet email and conferencing system; both front-end administration and back-end hardware support including a 300GB capacity NetApp NAS.
- Setup and administer various Windows 2000, NT 4, AppleShare IP and Novell NetWare 4.x servers for a variety of services, including MeetingMaker, IIS, public cluster services, and FirstClass Internet news and mail gateways.
- Install, setup, and administer all University Macintosh public clusters and classrooms.
- Provide hardware, software and overall desktop technical support for University staff, faculty, students, and the IT Help Center, for both Windows and Macintosh operating systems.
- Create technical documentaion used for training and general work procedures.
- Train, instruct, and supervise student employees.
- Promoted from Network Specialist I to Network Specialist II in July 2000.
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March 1996 - July 1998
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Instructional Technologies
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University of Maine
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Student Network Technician
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- Develop and implement solutions to Macintosh cluster maintenance issues; including software deployment automation, desktop consistency and security, using Hi-Resolution's MacAdministrator and Assimilator.
- Install and setup various servers; including AppleShare IP, Windows NT, and Novell NetWare.
- Install, setup, and maintain Macintosh public clusters and classrooms.
- Administer software licensing and metering with the use of Sassafras KeyServer.
- Provide faculty desktop support and troubleshooting, including consultation of hardware and software purchases.
- Developed method of easy software distribution with creation of installers, using Mindvision Installer VISE.
- Setup, configure and update firmware of 3Com switches.
- Pull and terminate CAT 3 and 5 UTP cabling; crosswire jacks to equipment, and troubleshoot wiring problems.
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May 1995 - March 1996
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ASAP Media Services
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University of Maine
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Network Administrator
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- Maintained thirty Macintosh workstations and a Windows NT Server for an organization of digital artists.
- Performed all software and hardware installations, including hard drives, video cards, processor upgrades, memory, network cards and various peripherals.
- Troubleshoot Macintosh hardware, network, and software problems.
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Sept 1993 - March 1996
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Computing and Instructional Technologies
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University of Maine
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Telephone Support / Help Desk
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- Provided phone support and house calls, troubleshooting network and computer related problems for the residence hall network students.
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EDUCATION
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Sept 1993 - May 2001
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School of Engineering Technology
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University of Maine
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- Bachelor of Science, Mechanical Engineering Technology
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CERTIFICATIONS AND COURSES
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- Building Cisco Multi-Switched Networks, Cisco Systems, June 2001
- Interconnecting Cisco Network Devices, Cisco Systems, April 2001
- ECE498, Introduction to Network Engineering, University of Maine, Fall Semester 2000
- Implementing the CoreBuilder 3500 in a Layer 3 Switched Network, 3Com Education Services, July 1999
- CoreBuilder 7000/7000HD ATM Switching Solutions, 3Com Education Services, June 1999
- ATM Technology, 3Com Education Services, June 1999
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